Supervisor - ATM Debit Card Claims Charge Back

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Ensures the unit's work is completed on time and accurately by planning, coordinating and monitoring the daily activities of the routine to moderately complex work of less senior team members. Duties may include: reviewing, prioritizing, and distributing daily work to meet deadlines and goals; monitoring work in progress making adjustments as needed; giving feedback and training to staff; addressing scheduling issues, including absences and tardiness; giving input to supervisors on staff performance; representing unit at meetings. The supervisor will be responsible for workflow management, production monitoring, quality, charge back effectiveness and process improvement efforts. Works with Financial Crimes Management to implement department policies/procedures to maximize efficiency, enhance the customer experience and ensure compliance with government regulatory requirements; including Regulation E, VISA Rules and Regulations, the Bank Secrecy Act, USA PATRIOT Act and FACTA. May also participate in department projects. Assists in establishing performance standards, evaluates performance, and trains/coaches Team Members. Coordinates new-hire training and staff up-training as needed. Work is typically accomplished through the team of Financial Crimes Specialists; although some higher-risk, more complex cases may require hands-on involvement from the supervisor.
Other Details

Salary: INR 5,50,000 - 7,50,000 P.A. Industry: Banking / Financial Services / Broking Functional Area: Accounts, Finance, Tax, Company Secretary, Audit Role Category: Accounts Role: Chartered Accountant Employment Type: Permanent Job, Full Time

  • Designation: Supervisor
  • Qualification: Any Graduation, Post Graduation
  • Experience: 6 - 11 Yrs
  • Skills: BANKING BPO
  • Industry: Bank
  • Functional Area: Accounting, Finance
Location: Hyderabad, Telangana, India