TL/ AM- Claims Assistance Center Quality Assurance

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Ensures the unit's work is completed on time and accurately by planning, coordinating and monitoring the daily activities of the routine to moderately complex work of less senior team members. Duties may include: reviewing, prioritizing, and distributing daily work to meet deadlines and goals; monitoring work in progress making adjustments as needed; giving feedback and training to staff; addressing scheduling issues, including absences and tardiness; giving input to supervisors on staff performance; representing unit at meetings. The Quality Manager position is within Claims Assistance Center (CAC) Quality Assurance Group and supports ACH & Check Claims, ADCC, Online Fraud Claims and ICCC. The Quality Manager will be responsible for managing a quality review team. Primary responsibility will be to lead a robust Quality Assurance program with focus on ensuring timeliness and proper execution of risk-based controls that mitigate potential. The QA Manager prepares performance evaluations and provides feedback recommendations to Management. Is actively involved in daily operations and provides oversight to ensure standards are created and maintained. Collaborates on or creates approaches and plans to correct problems. Assesses Team Member development needs and monitors Team Member performance. Conducts hiring interviews and provides recommendations for advancement, promotion or terminations of employment. The QA Manager handles the coordination of all personnel/administrative activities for assigned Team Members. The successful candidate will also maintain strong working relationships with business partners and provide compliance and operational risk expertise and consulting for projects and initiatives. May participate in special projects as assigned. Duties may also include: identifying and providing input regarding quality program design, performance trends, innovations, or necessary changes to improve quality or service levels.
Other Details

Salary: INR 7,00,000 - 10,00,000 P.A. Industry: BPO / Call Centre / ITES Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations Role Category: Voice Role: Assistant Manager/Manager -(NonTechnical) Employment Type: Permanent Job, Full Time

  • Designation: Claims Assistance
  • Qualification: Any Graduation, Post Graduation
  • Experience: 6 - 11 Yrs
  • Industry: BPO
  • Functional Area: ITES, IT Software- ERP / CRM
Location: Hyderabad, Telangana, India