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Customer Success Executive

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Details

As customer success executive, you will be ambassador of our customers, own overall relation with assigned customers, which include: Increasing product adoption, ensuring retention, satisfaction and success. You establish an emotional connection with each assigned customers and drive continued value of Jumbotail products and services. You will program manage any escalations related to assigned customers. You will work with customers to establish critical Issues or Issue patterns and aid the customers by scalable fashion. You will own Jumbotail business transparency to the assigned customers. You will work to identify & develop opportunities to other business team to increase the share of wallet of the customer. You will build a culture of customer point of view in all the business discussion. You will advocate customer needs/issues cross-functionally. You will develop, prepare, and nurture customers for Jumbotail & Government policies and legal aspects. In short term, You will acquire your own set of customers and program manage the initial incubation processes to understand the flow of acquisition and incubation. You will activate them by high impact at the time of acquisition & using scalable mechanism. You will use scalable resources for acquisition and updating newer version of the app in long run. You will drive recency of the customer and make sure customers are transacting in our platform.

Specifications
  • Qualification: Graduation/Masters Degree
  • Experience: 0 - 2 Yrs
  • Skills: KNOWLEDGE OF EXCEL SQL AND ANY OTHER ANALYTICAL TOOLS
  • Industry: Software
Location: Bengaluru, Karnataka, India

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