To allocate, monitor drive and review the field force towards achieving the budgeted recovery in the assigned territory To co-ordinate with the Accounts, Litigation, Operations, H.R. and all other Functions for inputs and related functional support. To plan & develop various customer touch points / call centers focusing on recovery activities. Educating Collection Incharge/ Team Leaders on appropriate contract allocation practices and ensuring the adherence of the same whenever allocations required in the regions. Devising strategies to encourage walk-in collections in the assigned territory. Devise and develop process & procedures aimed at reducing cost of collections in the assigned territory. Ensuring employee quality & leveraging productivity of collections department employees right from inception. Process improvement of recovery activities. To operate as an awareness and alert centre for recovery, being the knowledge hub for guiding branches in the assigned territory on receivable related matters. To ensure strong adherence of Recovery SOPs.