Requirement For Telecalling Supervisor €" Digital Collections

Job Description:

Digital Vendor is a new channel which is being explored by collections for pull based recoveries; this model has been shared with Sr Management and was part of of the Board Of Directors presentation

Drive Digital Recoveries for cards and assets for PAN INDIA
Manage a pool of 3000 crores which is allocated to the Digital Vendors
Effective Liasioning with vendors and ensuring the day to day requirements are catered to in terms of payment conformation and lead reverts
Work along with the product FPR, RCLM/ZCLM to ensure effectiveness of this channel across product
Work closely with the analytics team to ensure allocation to vendors is done basis their digital footprints of customers
Keep the channel cost effective by ensuring the payout is lesser than line channel
Effectively build this channel to increase recoveries by 30%
Ensure vendor billing is closed timely and liase with support teams for the same
End to end tracking of vendors on all process parameters
Quarterly update to FH/GH on the progress and scope of the Digital Vendors
Ensure weekly and monthly MIS is published to ZCLM/NCH on progress

  • Qualification: Any Graduate
  • Experience: 4 - 9 Yrs
  • Designation: Fund Manager-Debt
  • Job Type: Full-time Job
  • Industry: Banking
  • Functional Area: Financial Services, Banking, Investments, Insurance
  • Salary: INR 400000 - 700000 Annual
  • Job Code: 18Q2000839
  • Jobenablers
  • Posted on: 6/30/2018 6:01:05 AM
Location: Mumbai | Maharashtra | India