The position is responsible for the global delivery, maintenance and performance of the Global Warranty Measurement Website (GWMS), Warranty Big Data Dashboard and various internal FCSD management reports.
MAJOR RESPONSIBILITIES INCLUDE:
Monthly update of WSC website for North America, Ford of Europe, Ford South America, and Ford Asia Pacific, including:
Monthly update of Warranty data driving GWMS /Dashboard website
Coordinating information from key information sources Teradata, PEARS, GWCP via Oracle, Ford of Europe Dealer summaries, Dealers, etc.
Coordinate /Update Warranty Management reports and GWMSEZ reports for Export and Ford Asia Pacific.
Coordinate /Update new Big Data Warranty Dashboard as it is rolled out globally. Launched in North America
Update Dealer WSLX /WSLX-SM Security scripts based on Dealer /market needs
Track /analyze WSC website hit trends to balance resource usage
Support Ford global markets on GWMS with:
Updated translation /special market needs (specific reports; reports adapted for markets, etc.)
Departmental CPARS processing
Coordinate routing /approval of Non Prod documents for departmental approval; Process purchase requests for approved Non Prod; process CPARS payments for department
SME knowledge of WSC dashboard delivery of Big Data
Hands on production support to aid Dealer access /browser issues and sort out Immediate and effective resolution of issues