The incumbent will be required to drive business through multiple Feet on Street (FOS) and motivate team members and will be responsible for their productivity.
Managing customer interaction issues and escalations will be one of the major responsibilities of the incumbent.
He/She will be responsible for managing FEMI (first EMI default) and TPD (first/Second and third payment default).
The incumbent will be required to Cross Sell VAS (value added services) products only to existing base from the leads generated centrally.
The incumbent is expected to have expertise to sell multiple Asset products namely Personal Loans.
He/She will need to keep vigil on Feet on Street (FOS) process to eliminate and manage fraud.