Requirement For Service Engineer Trainee
  • Resolve Technical issues at level 1(Incident and Service request)
  • Install / Uninstall various software and upgrades equipment when necessary
  • Remote management of Hardware/Software related problems
  • Work on Desktop/ Laptop/Server Installation , Software upgrade & Reports
  • Anti-virus on servers upgrades, monitoring anti-virus patches on Servers and Desktops and generating Reports
  • Handle data/systems backup Activities on daily, weekly and Monthly
  • Raise tickets (Incidents/Service Requests) as per customer/user requirements
  • Gather knowledge of various technical teams and assigning tickets to them as per the defined process
  • Gather information from vendor and customer and update the tickets regularly as per the defined process
  • Follow the various Escalation Matrix (Vendor, Internal and Customer defined)
  • Ensure tickets are closed post user / customer communication & stock management
  • Special focus on Power Users, critical incidents
  • Constantly track tickets for SLA adherence and escalate on deviations as defined in the process
  • Comply with defined processes and update tickets with SLA
Other Details

Technology Skills : Basic knowledge of PC/laptop hardware and associated external components Basic knowledge of Operating Systems and associated applications Basic understanding of internet connections, VPN and networking concepts Knowledge & understanding of email clients like outlook and other messaging platforms

  • Qualification: BE/B.Tech
  • Designation: IT Software-Engineer
  • Job Type: Full-time Job
  • Industry: IT
  • Last Date: 16-Jul-2018
  • Job Code: 18Q3000349
  • Jobenablers
  • Posted on: 7/14/2018 9:36:54 AM
Location: Bengaluru | Karnataka | India