Logo

Recruitment For Technical Support Engineer

Recruitment For Technical Support Engineer
  • Act as point-of-contact for enterprise customers of Vastech.
  • Handle real-time voice-calls and chats with technical queries
  • Handle email queries and respond in a timely-manner
  • Be able to achieve understanding of Vastech products and gain expertise
  • Attempt to provide resolutions on the first interaction with customers
  • Handle multiple cases at the same time with varying degrees of severity
  • Work in a team with assorted expertise
  • Update customers on progress of their cases on a regular-basis and adhere to SLA
  • Perform root cause assessment and debug all issues on server domain, and availability of applications.
  • Provide supportand identify all issues and prepare appropriate documentation all issues and solutions.
  • Multitasks and works well in a fast-paced environment.
Requirements
  • Qualification: BE/BTECH, MCA, BCA(CS, IT)
  • Experience: Fresher
  • Skills: WINDOWS OPERATING SYSTEMS MICROSOFT OFFICE APPLICATIONS MICROSOFT WINDOWS OS (CLIENT & SERVER) MAC OS MOBILE DEVICES
Specifications
  • Designation: Technical Support Engineer
  • Job Type: Full-time Job
  • Industry: IT
  • Job Code: 18Q3000470
Location: Bengaluru | Karnataka | India