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Recruitment For L1 Global Technical Support Executive

Recruitment For L1 Global Technical Support Executive
  • Resolving technical issues (hardware and OS) from incoming internal or external businesses and end user's contacts and proactive notification system
  • Providing excellent customer service support to Global customers during every single interaction
  • Assisting end users to avoid or reduce problem occurrences
  • Adding case resolution to Knowledge Management System
  • Responding to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission critical).
Specifications
  • Designation: L1 Global Technical Support Executive
  • Qualification: ME/M.Tech, BSc(CS, IT), BCA, BE/B.Tech, MSc(CS, MCA
  • Job Type: Full-time Job
  • Experience: 0 - 3 Yrs
  • Skills: CUSTOMER SERVICE SUPPORT VOICE PROCESS ENGLISH AND COMMUNICATION SKILL IS MANDATORY GOOD KNOWLEDGE ON HARDWARE AND OS SKILLS
  • Industry: IT
Location: Bengaluru | Karnataka | India