Overall Purpose of the Job
Clarifies the vendor queries which are logged into the application.
Interacts with clients at all levels of the client's organization.
Escalates non- routine issues to SAP Lead for problem resolution
Identifies and recommends opportunities to enhance/ streamline business processes.
Ensures all work is performed in accordance with targets.
Researches and responds to vendor, and client inquires on payment status providing a complete assessment of the issues and offers recommendations to resolve
Analyzes vendor statements to ensure invoices are paid within contractual terms.
Actions are taken on discrepant invoices to successfully resolve payment anomalies.
Results are communicated to the client representative and vendor
Performs audit compliance activities on Vendor queries logged into the Support Works (Software to track the vendor queries)
Follow ups on overdue invoices
Updating the productivity trackers on daily basis
Quality check for the vendor queries solved by colleagues
Solves issues with the exceptional invoices
Co- ordinates and guides team members whenever required
Reconcile sub ledger acco