Technical Support Executive In Artech Infosystems Pvt. Ltd.
Job Role: L1 Global Technical Support Executive/ L1 Domestic Technical Support Executive
Domain: IT Hardware and Technical Support, Voice Process
Shift: Rotational Shifts
Company: HP (Hewlett Packard)
Applicable Qualification:
  • No Percentage Criteria, even backlogs candidates can also apply
Job Description:
  • Resolving technical issues (hardware and OS) from incoming internal or external businesses and end user's contacts and proactive notification system
  • Providing excellent customer service support to Global customers during every single interaction
  • Assisting end users to avoid or reduce problem occurrences
  • Adding case resolution to Knowledge Management System
  • Responding to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission critical).
Skills:
  • Interaction with Global Customers, Should Have Understanding Skills of International Customers**
  • Voice Process, English/Hindi Communication skill is mandatory**
  • Good Knowledge on Hardware and OS Skills*
  • Customer relationship management, Should be able to interact with global customers, Ready to accept Inbound and out bound process
Interview Process: 3 Rounds
  • Group Discussion
  • Voice and Accent round
  • Face to Face round with client
Training Process:
  • Candidate has to Under Go Training for 30-45 days. (No registration charges).
  • Training will be provided on Technical Skill and Communication Skill.
  • Training will be provided Under Professional Trainers.
  • Post Successful of Training Candidates will be deployed in HP. (Hewlett Packard)
Number of Position: Multiple
Work location: Bengaluru/ Bangalore
Pay roll: Artech- Contract to hire position
Required Experience: 0 to 3 years
Salary: 2.23 Lakhs P.A (2,23,000)
Other benefits: Shift Allowances + Cab Facilities + Incentives
Requirements
  • Qualification: ME/M.Tech, BSc(CS, IT), BCA, BE/B.Tech, MSc(CS, MCA
  • Experience: Fresher
  • Skills: INTERACTION WITH GLOBAL CUSTOMERS SHOULD HAVE UNDERSTANDING SKILLS OF INTERNATIONAL CUSTOMERS
Specifications
  • Job Type: Full-time Job
  • Industry: Supporting
  • Last Date: 30-Nov-2018
  • Salary: INR 200000 - 223000 Annual
  • Job Code: 18Q4000192
  • Selection Procedure: Walk In
  • Company: Artech Infosystems Pvt. Ltd.
  • Posted on: 11/13/2018 6:24:31 AM
Location: Bengaluru | Karnataka | India