Technical Support Associate

If you thrive in a dynamic, collaborative workplace, we provide an environment where challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you can accomplish here. Join us and Do your Best Work Ever.

  • Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to our Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.
  • Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
  • Providing remote Infrastructure support delivery and performing problem cause analysis
  • Collaborating with fellow support colleagues and other internal organizations to provide superior customer service
  • Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
  • Anticipating customer needs and effectively addressing concerns related to their issue or resolution
  • Providing direct technical assistance to customers via phone, email, and chat.
  • You will come with...
  • The ability to effectively handle difficult customer interactions and challenging customer problems without the need for supervisory intervention; maintains poise and professionalism even with very difficult and demanding customer.
Requirements
  • Qualification: BE/BTech, BSc, BCA
  • Experience: 1 - 3 Yrs
  • Skills: OUTLOOK NOTES HARDWARE CONCEPTS
Specifications
  • Job Type: Full-time Job
  • Industry: Academics
  • Salary: INR 200000 - 320000 Annual
  • Job Code: 18Q4000503
  • Selection Procedure: Walk In
  • Company: A Leading IT Company
  • Posted on: 11/21/2018 6:13:09 AM
Location: Hyderabad | Telangana | India