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Customer Support Engineer

Customer Support Engineer
  • Experience : Fresher to 1 year of experience
  • Work with the team to obtain an in-depth understanding of the product.
  • Fluency in English
  • An affinity for offering excellent customer service
  • Positive and resilient attitude
  • Great teamwork skills
  • Should be open to work in Night shifts at home, currently we don’t have night shifts
  • Background in IT is a big plus.

Responsibilities

  • You will deliver Tier I technical support for customers and escalate critical issues to Tier II support.
  • Providing accurate, valid, and complete information by using the right tools, methods, and processes.
  • Ensuring a high level of customer service and a positive experience.
  • Supporting your colleagues with peer learning, and being open to feedback from others
  • You will work with customer using Faveo Helpdesk
  • Option to work as technical writer cum support agent for Faveo Helpdesk product
Requirements
  • Qualification: BSc, BCA, BE/B.Tech
  • Skills: ENGINEERING
Specifications
  • Job Type: Full-time Job
  • Industry: Engineering
  • Salary: INR 10000 - 30000 Monthly
  • Job Code: 18Q4000957
Location: Bengaluru | Karnataka | India